Bilal Kabbara, Managing Director & Principal consultant

With over 20 years of experience in senior leadership, Bilal Kabbara - Founder and Managing Director of BKG is a seasoned strategist and transformational leader, renowned for driving business and digital transformations across complex enterprise environments. 

BKG brings a wealth of expertise in leading multi-level, cross-functional initiatives, with a strong track record of delivering innovative solutions and measurable business outcomes. His ability to guide multi-disciplinary teams, foster executive engagement, and align strategic goals has positioned him as a trusted advisor to C-suite executives and business unit leaders. 

Areas of Expertise: 

• Digital & Operational Transformation 
• Enterprise Project & Program Leadership 
• Intelligent Automation & AI Integration 
• Stakeholder Engagement & Change Management 
• Customer Experience Enhancement 
• Lean Six Sigma & Agile Delivery 

BKG is known for their strategic foresight, pragmatic leadership style, and exceptional communication skills, which allow them to build trust, influence outcomes, and align diverse stakeholders toward a common vision. BKG has deep technical background and is supported by a Bachelor’s Degree in Business (Computing & Information Systems) and professional certifications including: 

• Agile Certified Scrum Master (CSM) 
• Certified Scrum Product Owner (CSPO) 
• ITIL Foundation v3 
• Lean Six Sigma Blackbelt 

Career Highlights: 

NBN Co – Business Transformation Program Manager 

Bilal led the delivery of two enterprise-scale strategic projects, including an innovative field service solution and automation integration within fault management systems. These initiatives significantly improved customer experiences, reduced workforce demands, and generated over $15 million in savings in the first year alone. 

Optus – Director, Intelligent Automation Centre of Excellence 

At Optus, Bilal spearheaded the rollout of Lean Six Sigma Blackbelt programs across core business units. His leadership not only enhanced service delivery and inventory management but also achieved over $100 million in operational efficiencies. 

In addition to his enterprise experience, Bilal has delivered high-impact consulting across various sectors including pharmaceuticals, medical services, and food & beverage further refining his ability to adapt solutions across diverse business environments. 

Bilal’s leadership is defined by his ability to connect vision with execution, empowering teams to embrace transformation and deliver results that matter.